Orders:
1. How do I know if my order was placed successfully?
- Once you successfully place your order, you will receive a confirmation email & SMS/Whatsapp with details of your order and your order ID.
- You’ll receive another email & SMS/ Wahtsapp once your order is shipped out. All you have to do then is, sit back, relax, and wait for your awesome product(s) to arrive!
2. Why can’t I see the Cash On Delivery (COD) option?
COD orders has a minimum purchase limit of ₹1,500.
Place an order of value over ₹1,500 to avail COD.
3. How to place an order?
To place your order, follow these steps :
- Browse through our wide range of products until you find something you like. After you’ve chosen what you want, select the relevant size, if applicable. You can check out our size chart for reference.
- Once you’re done, click the ‘Add To Cart’ button.
- After you have added all the products, click on the cart icon on the top right. You can either choose to continue shopping or confirm the order and click ‘Checkout’.
- From there, you can either login to your existing account or simply continue as a guest user to place the order. (We recommend creating an account in order to keep track of all your orders).
- Once you’re done, proceed to checkout, confirm your shipping address, and select the desired payment method to confirm your order by clicking ‘Place Order’.
4. How do I know if my order was placed successfully?
- Once you successfully place your order, you will receive a confirmation email with details of your order and your order ID.
- You’ll receive another email once your order is shipped out. All you have to do then is, wait for your order(s) to arrive!
Shipping & Returns:
1. How do I track my order?
You can track your order once it has been dispatched from our warehouse. An email, SMS, and Whatsapp notification will be sent with a link. You can also track it from your account on the website by Selecting ‘Orders’ from the top right corner and then clicking on 'Track Order' for the respective Order ID.
2. How long will it take for my order to be delivered?
Orders in India, once shipped, are typically delivered in 1-4 business days in metros, and 4-7 business days for the rest of India. Delivery time may vary depending upon the shipping address and other factors (public holidays, extreme weather conditions, etc.).
3.What sort of checks do you do for Returned products?
We check products to ensure that they are unused and in the same condition as they were when they were sent out to you. Clothing products with tags should have the brand tags intact, products with removed tags indicate usage and will not be accepted for returns.
4. When will I get my Refund?
It takes about 10-15 days for us to get the product in our warehouse,
If you haven't received the refund after 15 Days, Mail us on : support@wearthefashions.com. We'll sort out the issue for you.
5. When will I get my exchanged product delivered?
- Your exchange product will be shipped from our warehouse after the returned product has been picked from your end. Orders in India, once shipped, are typically delivered in 1-4 business days in metros, and 4-7 business days for the rest of India. Delivery time may vary depending upon the shipping address and other factors (public holidays, extreme weather conditions, etc.).
Payment:
1. What should I do if my payment fails?
In case there is a failure in payment, please retry and keep the following things in mind:
- Please confirm if the information you’ve provided is correct i.e. account details, billing address, and password (for Net Banking); and that your internet connection wasn’t disrupted during the process.
- If your account has been debited even after a payment failure, it is normally rolled back to your bank account within 10 business days. For any further clarification, you can email us at : Support@wearthefashions.com
2. What Payment Methods are accepted?
We accept payments from Credit Cards, Debit Cards, Net Banking, UPI, etc.
3. Is it safe to shop online, If I make payment using, Net Banking, Debit Card or Credit Card?
All Credit Card, Debit Card, Net Banking and UPI transactions are processed over a secure encrypted connection. Rest assured, your money is safe.